Other acceptable experiences could include: What’s more important is having the skills to do the job. 2+ years of client and/or service experienceĪ college degree is great but not required.TO SUCCEED IN THIS ROLE: Required Qualifications You will need to balance your workload to handle multiple inquiries while focusing on what is important and staying up-to-date on ADP and external policy changes. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.įlex and Adapt. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products’ value. Learn more about DEI at ADP on our YouTube channel: īe a Trusted Advisor and Problem Solver. You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You’ll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.Įducate and Provide Recommendations. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. To learn more about Client Services at ADP, watch here:Ī little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. Not only can you find a career here but friendships that last in a company that values inclusion. As a result, your client satisfaction scores make you proud. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. Our top-ranked training will help to set you up for success! There will be no shortage of new questions, and you will partner with the assigned Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors (as applicable) to provide troubleshooting support and a seamless client experience. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. The nature of what you do every day will not change - your #1 goal is to help your clients. You carry the weight of ADP’s service reputation and client satisfaction in your hands. In this role, you’ll serve as the primary point of contact for ADP’s Comprehensive Human Resources clients and work on their service request tickets for ADP’s WorkForce Now (WFN) Human Resources Technology solution. If so, this may be an opportunity for you. Are you looking for an inclusive environment with a culture of collaboration and belonging?. ![]() ![]() ![]() Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?.Are you ready to join a company offering career advancement opportunities throughout your career journey?.ADP is hiring a Human Resources Solution Specialist.
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